Refund Policy

At AMC Spare Parts, we strive to ensure complete customer satisfaction with their purchases. This return policy outlines the conditions under which refunds can be requested and processed, providing transparency and clarity regarding our return procedures. We understand that in some cases, a product may not meet your expectations, and we aim to address your concerns efficiently. Please read the following terms carefully to understand your rights and responsibilities when requesting a refund.

Sales Return Policy

Electrical and electronic parts are not returnable

Electrical and electronic parts are not returnable under any circumstances.

Other parts can be returned under the following conditions:

Returns must be made within three days of the invoice date, and the original invoice must be presented.

Parts must be in good condition, unused, and in the original packaging.

No return will be accepted without completing all required documents and obtaining the signatures of the seller and store manager, along with providing acceptable justifications for the return.

The sales representative must settle returns with Warehouse and Finance within 5 days of the invoice date, and no returns will be accepted after that period.

The Company reserves the right to reject returned items based on the sales representative's previous return history.

Return policy for spare parts

Conditions for accepting returns:

Understand why you come back.

No returns will be accepted without presentation of the original sales invoice or a copy thereof.

No returns will be accepted if more than three days have passed since the sales invoice was issued.

No returns will be accepted for electrical parts under any circumstances.

No returns will be accepted if the part is installed or if there are defects in the packaging.

For returns resulting from mistakes made by him:

Sales representative: The sales representative bears responsibility.

Invoice Wizard: The invoice processor is responsible.

Warehouse/Supplier: The warehouse supervisor and final reviewer are responsible.

Shipping/Carrier: The shipper bears responsibility.

Before returning the item from the customer, the attached form must be filled out and signed by the Sales Department and the Financial Department.

The warehouse supervisor may not accept any returned item unless there is a return form signed by management.

Ensure that the piece is stored in its designated place in the warehouse as shown in the system.

Confirm receipt of the part by the warehouse supervisor and send the confirmation to management.

Refund Policy

Introduction